Important COVID-19 Patient Information

 

Dear Patients:

We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. We are preparing to resume patient care on May 18th, 2020. While many things have changed, one thing has remained the same: our commitment to your safety.

Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, its both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.

Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued.

You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:

  • Pre-appointment Screening Process:
    • Our office will communicate with you 1-2 days before your appointment to ask some screening questions. You’ll be asked those same questions again when you are in the office.
    • If you have a mask, we ask that you wear it to your appointment.
    • When arriving for your appointment, please stay in your car and call to check-in. Your temperature will be taken by a staff member upon entry into the office. Temperature should be less than 100.4 F.
    • If possible, we ask that you come alone to the appointment or, if necessary, with just one companion.
  • In-Office Procedures and Hand Hygiene:
    • We have hand sanitizer that we will ask you to use when you enter the office.
    • We will ask you to review a COVID-19 consent form.
    • Please maintain 6 ft of social distancing from other patients and staff members at all times.
  • Scheduling:
    • Appointments will be managed to allow for social distancing between patients. It is important that you are on time for your appointment or even slightly early to ensure we are maintaining proper social distancing measures.
  • Check Out:
    • At the conclusion of your appointment, please remain in your operatory until a staff member escorts you to a payment window.
    • Tempered-glass barriers are being installed to protect you and the staff.
    • Please use hand sanitizer positioned at both payment windows to disinfect your hands before making your payment.
  • Post-Op Patient Communication at 10-14 days
    • If your appointment involves scaling and root planing or surgery, our staff will call you 10-14 days after the appointment to ask if you have fever and/or acute respiratory symptoms.
  • Staff Screening and Personal Protective Equipment:
    • Every morning each staff member will have their temperature taken and answer screening questions to ensure no one is working with acute respiratory symptoms.
    • Clinical staff will greet you wearing the following: protective eye wear, N95 mask, bouffant cap, gown, gloves, and face shield.

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at 504-885-2611.

Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.

Sincerely,

Dr. Eric Hebert and Staff at Dental Implants and Periodontics of Louisiana


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